After-sales service of Zhejiang Bangtai Machinery Co., Ltd.-Service commitment with free warranty period:
◆ Electrical appliances: 1 year free warranty and lifetime maintenance
◆ Switch: 1 year free warranty and lifetime maintenance
◆ Whole machine entity: 1 year free warranty and lifetime maintenance
Service response time commitment during the warranty period: (If it cannot be resolved by telephone communication, door-to-door service during the warranty period)
Urban area: 5 hours to the scene
Suburbs: 12 hours to the scene
Cross-city: 48 hours to the site or commissioning personnel must be dispatched.
Other provinces: 60 hours to the site or commissioning personnel must be dispatched
When signing the contract, there will be a detailed warranty period agreement in the contract according to different products, and the agreement in the contract shall prevail!
All our inspiration comes from users. Every innovation in the field of machinery and equipment manufacturing and sales is inseparable from the valuable suggestions and opinions of users. Users are the beacon of our design and manufacture, and our driving force for innovation. Users are our greatest Good teachers, it is our duty to respect and care for our users, and we will do our best to serve our users!
The purpose of after-sales service-customer first, our after-sales service work always runs through the whole process of design, manufacturing, delivery, acceptance, installation, commissioning, use, and maintenance after the warranty period!
一．Machine Manufacturing Service Commitment
After the contract is signed, according to the finished product provided by the customer and the machine configuration parameters provided by the factory, it will be accepted by the manufacturer according to the standard.
1. If the customer selects (mechanical equipment), we will arrange production directly and notify the customer of the production progress regularly.
2. If the product parameters selected by the customer are non-standard products, we will redesign, manufacture, and test according to the customer's parameters until completion. Throughout the manufacturing process, customers can send technical personnel to our manufacturing plant to supervise, inspect, and inspect the entire process of contract product manufacturing to ensure product delivery and product quality.
3. In the production process, if the customer proposes to change or add accessories to the machinery and equipment, we promise to actively cooperate with the customer.
二．Delivery and acceptance service commitment
1. Inform the customer 2 days before delivery, suggest that the customer arrange the goods inspection personnel, lifting equipment, if possible, it is best to determine a warehouse.
2. When the goods arrive at the scene, we will send professionals to contact you for those necessary items,
3. The storage site must be selected when unloading. If it is stored in the open air, the products should be protected from rain, moisture, and theft.
4. During acceptance, please carefully count the quantity of the goods, ensure that the product model and quantity are consistent with the contracted product model quantity. If there are omissions, take remedial measures in time, and the customer acceptance staff shall confirm the completeness of the packing list and visually inspect the appearance quality of the product.
三．Installation and commissioning service commitment
1. We will arrange technicians within 24 hours of receiving the customer's installation notice.
2. Technicians formulate equipment installation sequence and installation precautions according to site conditions.
3. When the technician arrives at the site, the technician will determine the commissioning plan according to the site conditions and guide the customer to make preparations before commissioning; if the parameters are different from the specified values, we promise to find out the cause as quickly as possible.
四．Service commitment during the warranty period
1. Service specifications: We promise that service personnel will be polite, friendly, read more, think more, talk less and do more when they come to the site. If the after-sales personnel have one of the following situations, they can complain:
2. Those in suits and leather shoes who have not spoken and have a bad attitude can complain;
3. Talk about objective reasons, talk about conditions, and those who shirk responsibility can complain;
4. If the service is not standardized, the attitude is rude, and even those who have disputes with the customer can complain; once we find that there are after-sales personnel with the above-mentioned irregular services, we will deal with it seriously until the user accepts it.
五． Quality processing commitment
After-sales personnel go to the site to determine the quality reasons in time and quickly give solutions to the problem. If it can be handled in time, it will be dealt with immediately. If it cannot be dealt with in time, it will take all feasible measures to ensure the operation of the equipment with the consent of the customer. If you need to replace the parts or equipment, we promise to replace them unconditionally. All parts and accessories are free of charge during the warranty period.
六．Service commitment after the warranty period
1. Free training: user operators can go to the factory to participate in repair and maintenance training.
2. Regular return visits: We will provide users with life-long tracking services throughout the entire process.
3. Supply of vulnerable parts: After the warranty period, only the cost of the parts will be charged, and the parts will be provided at the best price for a long time.
When the equipment purchased by the user needs service support, please dial our company's phone:
Mobile: 13566149933 Mobile: 13906649261
